Eaton’s disaster response services

Significant events like hurricanes, floods and explosions can cause facilities to experience enormous loss of property, production and revenue. At Eaton, we know that in the aftermath of such an event, it is essential for facilities to have a recovery plan and the necessary support to ensure that the business can return to production in a rapid and safe manner.

At the time of natural disasters such as hurricanes, floods, etc., we at Eaton have the ability to quickly mobilize our seasoned service providers so we can respond to customers’ needs and get them back online safely and expeditiously.

Eaton field technicians work continuously with customers to get their businesses running again. They’re seasoned experts who can help restore backup power systems quickly and safely.

Eaton's expertise of building a proactive and comprehensive disaster response program will help you achieve your uptime goals and save your operations from financial loss.

We are here for you 24/7

Eaton’s service offerings for disaster events

  • Eaton factory-trained field technicians
  • First responder and operational training available
  • Proactive response planning
  • Thermographic inspection
  • Remote monitoring services
  • Load bank testing
  • UPS upgrades (kVA, Energy Saver System, firmware)
  • Eaton replacement batteries
  • Multi-vendor services (support for other manufacturers’ products, too)
  • Preventive maintenance and support services
  • Factory-certified replacement parts
  • Startup and commissioning
  • Alliances and partnerships with other vendors for all expected needs

Are you covered in case of loss?

At Eaton, we demonstrate commitment to strong, lasting customer relationships through our technical expertise and expansive support network.

Preparedness and readiness

  • Team – Immediate identification of experienced personnel who will support this crisis
  • Plan/procedures – Define the procedures necessary and assemble into a comprehensive recovery plan
  • Equipment – Purchase, maintain and stage the equipment needed to handle a variety of large or small project recovery-type switchgear work
  • Living – Stage travel trailers (if necessary) and develop contingency plans for living accommodations
  • Communications – Identify and procure the most cost-effective means for satellite communications and networking

Planning and execution

  • Strategically located service engineers on call 24/7
  • Response teams mobilize quickly to restore operations
  • Site surveys and disaster recover planning (DRP)
  • Significant refurbishment and repair capabilities
  • Single point of contact to coordinate activities and mitigate project risks

Project management

  • Immediate restoration
  • Cost control
  • Performance management

Equipment retrofit, reconditioning and/or replacement

  • Installation
  • Startup
  • Integration

Failure prevention and solutions

  • Predictive maintenance services
  • Remote monitoring services

Equipment onsite

  • Tools/test equipment – System and component evaluations
  • Materials – Equipment recondition and/or replacement
  • Temporary power/generators
  • Rental equipment – Trucks, trailers, load banks, lifts
  • Electrical components and complete assemblies, as required
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