man testing batteries

Small UPS Service Plans

Eaton’s comprehensive UPS and battery service plan solutions are designed to improve costs, uptime, reliability, power quality and safety. We demonstrate our commitment to strong lasting customer relationships through our technical expertise and expansive support network. Included with many service contracts, we deliver service 24 hours a day, 7 days a week when and where you need it. Our services include on-site startup, corrective and preventive maintenance, training, remote monitoring, factory spare parts and upgrades.

An overview of each service plan option is below.

To view plan details and the best service plan for your UPS, select your product.

Factory Warranty
We are so confident about the performance and reliability of the Eaton UPS and battery system they are backed by a two-year factory warranty. For Powerware series 3 and 5 UPSs, a three-year factory warranty is available with product registration. We will repair or replace the warranted item via our depot repair service and pay for the shipment of the replacement product to you. In addition, telephone technical support is always available.

Warranty+ Extended Warranty
Extend your standard warranty coverage to 3 years (Warranty+1) or 5 years (Warranty+3). This option adds advanced exchange to expedite the depot repair process. Eaton pays all freight charges plus a replacement unit is provided the next business day.

Flex On-site
Protect your UPS and batteries with on-site start up and corrective maintenance coverage with 24 hour response and telephone technical support. eNotify Remote Monitoring is also included (connectivity parts purchased separately).

PowerTrust On-site
This service plan includes all of the benefits of the Eaton Flex On-site plan with the added security of an annual preventive maintenance visit to inspect your UPS and batteries.

Gold
Standard maintenance coverage providing up to five years of service with technical support, advanced exchange replacement and all freight charges paid by Eaton.

On-site Gold
Receive all the features of the Gold Plan with the added convenience of on-site startup and service instead of overnight replacement. You’ll receive added assurance that your UPS has been installed properly and is operating as designed to protect your critical equipment and information.

On-site Gold Plus
The Eaton On-site Gold Plan Plus provides maximum protection and responsiveness including all of the features of the On-Site Gold Plan with the added features of annual UPS and battery performance checks.