man working on ups

Large UPS Service Plans

Eaton's three-phase UPS service options provide the system uptime, convenience and value that is right for you and your business. You can leverage on-site services to meet your specific site or application needs for UPSs, batteries and related equipment. With 240 customer service engineers in North America coupled with our 31 Factory trained and employed, Field Service Technicians in Canada, we have more factory trained personnel than any other UPS manufacturer and customers consistently rank our service number one in quality.

An overview of each service plan option is below.

To view plan details and the best service plan for your UPS, select your product.

Factory Warranty
We are so confident about the performance and reliability of the Eaton UPS and battery system they are backed by a standard factory warranty. See the specific startup and warranty coverage for your UPS, battery and power distribution equipment.

Powercare PM
Eaton’s Powercare PM service package includes 5x8 service hours, same day / next day response time and an annual preventive maintenance visit. Parts and Labour for Emergency Services are extra at discounted parts pricing and contract rates for emergencies.

Powercare PMPlus
Eaton’s Powercare PMPlus service package includes 7x24 service hours, 4-hour response time local sites, a major annual preventive maintenance visit and a minor annual preventive maintenance visit for 20kVA UPS models and above. Plus, the added protection of an annual battery inspection on standard seal battery. Parts and Labour for Emergency Services are extra at discounted parts pricing and contract rates for emergencies.

PowerTrust
Eaton’s PowerTrust service package includes 7x24 on-site corrective maintenance, 8-hour response and an annual 5x8 preventive maintenance visit. Plus, the added protection of an annual battery performance check.

PowerTrust Preferred
Eaton’s PowerTrust Preferred service plan includes all of the features of the PowerTrust package with the added benefit of two annual 7x24 UPS and battery performance checks.

All service plans include eNotify Remote Monitoring (parts purchased separately) and optional battery parts and labor coverage. Electronic parts and labor is covered under all plans. Additional preventive maintenance visits can be added to any package. Start-up is purchased separately for Eaton BladeUPS, RPP and 9355. Eaton 9390 includes a 5x8 startup. Discounted spare parts, upgrade kits and time and material visits are included with all plans except PowerTrust Value.